Sales conditions

These general sales conditions (hereinafter , "General Conditions ")are applied to all sales of products ( hereinafter " Products" or " Product") purchased through the website (hereinafter, " site ") for deliveries to be made exclusively in Italy (including the Republic of San Marino and the Vatican City) and the CE countries .
For sales in other countries , you need to send a request to . The Contracts concluded with TOP GRES SRL through the Site, are governed by Italian law and in particular by Legislative Decree 6 September 2005, n. 206 ( " Consumer Code" ), with reference to Articles from 50 to 68 relating to distance selling and Legislative Decree 9 April 2003 n . 70 (hereinafter "Decree E-commerce" ) .
Your use of the service remote sales described in these Terms and Conditions shall be reserved exclusively to private consumers ( hereinafter " Customer " or "Customer" or " buyer " ), defined as the natural person acting for purposes unrelated to their trade, business or profession .
In general, a private consumer, does not need the invoice. If you want to request warranty service is sufficient to keep the purchase receipt you received together with the delivery of products purchased .

If you still want to ask for an invoice , just completed the purchase process, please, send an e-mail to , communicating the order number, personal data and the tax code. The invoice will be made ​​out to the buyer and you will not require invoices to a name or to a different address .
For sales to customer who are not private consumers, you need to send a request to
TOP GRES SRL reserves the right to change the Terms at any time without prior notice. However , the changes are not valid for the purchase orders that have been sent before the publication of the changes on the Site.

The customer is required to read these Terms and Conditions which have been made ​​available on the Site, in order to allow the correct understanding and proper use of the general condition by the Client pursuant to art. 12 of Legislative Decree9 April 2003 n . 70 . With the validation of the purchase’s order , the buyer agrees and accepted the Terms and Conditions and consent that all communications are sent and received via email. The buyer is responsible for the accuracy of the email address and all the information entered at the time of order.
For any questions regarding the Terms and Conditions, for any claim or notice of withdrawal, order cancellation , return and refund must send notice to


Identification of the seller

The seller is TOP GRES SRL , Registered Office - Via G. Pastore 1-31038 Postioma (TV) VAT number and TAX code 03587070263 , Number Rea TV (hereinafter "TOP GRES " or " Seller") .

Information about products and availability

The photographs illustrating the products are provided for illustrative purposes. The differences between the photos and products can be only minimal differences and do not concern the essential characteristics of the products. The color of the products in the online shop may be   different from the color of the actual product. The product information is provided in accordance with Articles 52 and 53 of the Consumer Code . The products are in most cases available in stock.

In the event that , after receiving the order , the product is not available due to an error in updating the site , the customer will receive a prompt report and decides whether to wait for the expected time for delivery or request the refund (as provided below).


The prices of the product are in EURO and as quoted are EXW as per INCOTERMS 2010 - ICC PARIGI

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